TERMS & CONDITIONS ​

Please note we are not associated with any other North East Singing Teachers.

 

  • Payments have to be made at least 3 days in advance of lesson to secure your lesson appointment. They can be online by Card, Paypal or BACs transfer OR cash / card  / cheque in person (in advance for a following lesson). Booking is only confirmed once payment is made.

 

  • We reserve the right to decline bookings. 

 

  • All single lessons paid for will expire if not used within 6 months from purchase date. All lesson packages will expire if not used within 12 months from purchase date. 

 

  • There is a 48-hour notice period, if cancellation is within these 48 hours, the lesson will be forfeited. ​ ​If you need to cancel or reschedule a lesson, the student must contact Rachel ASAP by either email (info@rachlumbvocaltuition.co.uk) or text / over the phone (07960 610348). If Rachel cancels / reschedules a lesson, we will give as much notice as possible if this unlikely event occurs.

 

  • Please note lessons will start at the time agreed. Please make sure to arrive at lesson time agreed or no earlier than 5 minutes before your scheduled lesson time. This is just to ensure no disruption of another lesson. If you arrive late, your lesson will still end at the scheduled time. We will conclude the lesson approximately 5 minutes before the lesson is scheduled to end. 

 

  • If the student is accompanied by a parent or friend who wishes to speak about the lesson, Parents must join us in the last 5 minutes as we conclude the lesson then questions may be asked.  This time can also be used to write the lesson to recordable media provided by the student or Dropbox / make payments for any future lessons. Parents of under 16’s must make sure they do not arrive late back to lessons. Lessons will finish at scheduled times.

 

  • We do not offer refunds on any lessons (cancelled / not-attended).

 

  • Lessons can be recorded if the student wishes. This recording can be put onto CD, memory stick or uploaded to Dropbox. The student will have to supply CD’s and memory sticks. Lesson recordings will stay on Dropbox for up to 7 days after the lesson and then deleted. We do not store recordings of lessons. 

 

  • Recordings from lessons are to be only used by the student. These are personal lessons to them and not all scales work for everyone. Recordings from lessons are not to be shared or uploaded online.

  • PARKING ENFORCEMENT - It is your responsibility to make sure Visitor’s Passes are shown clearly on your dashboard at all times while you are parking on The Business Works / The Clothworks property. If not displayed, PARKING FINES COULD BE LEVIED. Rach Lumb Vocal Tuition have no control or connection with parking enforcement. Visitors Passes are available to collect from Rach Lumb Vocal Tuition and MUST BE handed back to us, if you wish to discontinue your lessons. 

These rules may not be applied in exceptional circumstances.

 
 

RECOMMEND A FRIEND

If you recommend a friend you will receive 25% off of your next lesson. The friend you recommend will also receive 25% off their first lesson.

  • Only valid for the first lesson after the recommendation.

  • 25% off is lesson credit only, no cash equivalent.

  • Offer is for limited time. Offer can end without notice.

Subject to availability.

 

GIFT VOUCHERS

You can now purchase Gift Vouchers for a friend or family member for a lesson or lesson package of your choice! 

 

To purchase a Gift Voucher CLICK HERE.

Please note - when purchasing a Gift Voucher, we may only have a limited amount of available lesson slots. 

  • Gift voucher is only valid for one use. 

  • Every gift voucher sent out via email can only be printed and used once. We monitor and track what vouchers have been used and also personalise and change each design of gift voucher. 

  • Gift Voucher is not redeemable or refundable for cash equivalent. 

  • Gift Voucher can not be used with any other offers (eg. Recommend a Friend).

  • Lost or stolen Gift Vouchers can not be replaced. 

  • Gift Voucher must be presented at time of Lesson.

  • Gift Vouchers are only valid for 6 months after date purchased and presented on the voucher. 

  • Offer for existing students is for limited time. Offer can end without notice.

Subject to availability.

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The Business Works, 1 Industry Road, Heaton, Newcastle upon Tyne NE6 5XB

07960 610 348

info@rachlumbvocaltuition.co.uk

Website design by Rach Lumb Vocal Tuition. 

(C) Rach Lumb Vocal Tuition 2018