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Terms & Conditions

1. Notice for Cancellation or Rescheduling:

Please note - you can only reschedule your lesson. To reschedule a lesson, please provide at least 48 hours' notice via email. If less notice is given, rescheduling is not possible. Any lessons that are cancelled within 48 hours of the lesson start date and time or unattended lessons will be charged at the full lesson rate without exception.


2. Refunds:

Once a lesson is paid for, no refunds will be provided. Please make sure to carefully review your payment and schedule before booking a lesson, as rescheduling is the only option (if adequate notice is given) and is subject to the teacher's availability. This helps ensure that you make the most of your investment in your singing education.


3. Tardiness 

Please note lessons will start at the time agreed. If you arrive late, your lesson will still end at the scheduled time. If you haven't attended within 50% of your lesson time and no contact has been made, the lesson will end and be forfeited.  


4. Teacher's Right to Cancel or Reschedule:

The teacher reserves the right to cancel or reschedule lessons at their discretion. If the teacher cancels a lesson, they will give as much notice as possible and an alternative time will be offered.


5. Lesson Expiry

All individual lessons will expire if not used within 6 months from purchase date. All lesson packages will expire if not used within 12 months from purchase date. 


6. Lesson Recordings 

Recordings from lessons will only be used by the client for practice purposes. Recordings will only be taken with client’s permission. We do not store recordings of lessons. They will be available to download from Dropbox for up to 7 days after the lesson and then deleted. If recordings are made, they must not be shared with third parties or uploaded to social media.

7. Gift Vouchers - *Please note* when purchasing a Gift Voucher, we may only have a limited amount of available lesson slots.

Gift voucher is only valid for one use. It is not redeemable or refundable for cash equivalent. Gift vouchers cab not be used with any other offers (eg. Recommend a Friend). Please note - Lesson expiry dates still apply.

8. Recommend a Friend

If you recommend a friend you will receive 25% off of your next lesson. The friend you recommend will also receive 25% off their first lesson. This offer is only valid for the first lesson after the recommendation. Valid for individual lessons only (not including lesson packages). 25% off is lesson credit only, no cash equivalent. Offer is for limited time and can end without notice.


9. Questions or Concerns:

If you have any questions or concerns about this policy, please don't hesitate to contact us immediately.

Rachel Lumb Vocal Coach - Privacy Policy

Last Updated: [19/04/2024]


This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or when you use any related services offered through the Website. We respect your privacy and are committed to protecting your personal information.


If you have any questions or concerns about our Privacy Policy, please contact us at


By using our Website or engaging with our services, you consent to the collection, use, disclosure, and storage of your personal information as described in this Privacy Policy.


1. Information We Collect

1.1. Personal Information


We may collect personal information that you voluntarily provide to us when you register on the Website, communicate with us, or use our services. The types of personal information we may collect include:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Payment information


1.2. Usage Data


We may also collect certain information automatically when you visit our Website or use our services, including your IP address, browser type, referring/exit pages, operating system, and other similar analytics data.


2. Use of Information

We may use the information we collect from you for various purposes, including:


  • Providing and maintaining our services

  • Personalising your experience on the Website

  • Responding to your inquiries, requests, or comments

  • Sending administrative information, such as updates or changes to our policies

  • Processing payments for services rendered

  • Improving our services and enhancing the user experience

  • Communicating with you about promotions, special offers, or other news

  • Protecting against fraudulent or unauthorised activity


3. Disclosure of Information

We may disclose your personal information to third parties in the following circumstances:


  • Only with your consent

  • To comply with legal obligations or enforceable governmental requests

  • To protect our rights, property, or safety, or the rights, property, or safety of others

  • In connection with a business transfer, such as a merger, acquisition, or sale of assets

  • Data Security


We strive to implement appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.


4. Links to Third-Party Websites

Our Website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the privacy practices of these third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.


5. Children's Privacy

Our Website is not intended for individuals under the age of 18. However, we can teach children from the age of 6. If your child is taking lessons, the information should be of a parent or guardian. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected personal information from someone under 18, please contact us immediately, and we will take steps to remove the information.


6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes we make will be posted on this page, with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates or modifications.


Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at

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