TERMS & CONDITIONS ​

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Please note we are not associated with any other North East Singing Teachers.

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• Payments have to be made at least 3 days in advance of lesson to secure your lesson appointment. They can be online by Card, Paypal or BACs transfer OR cash / card  / cheque in person (in advance for a following lesson). Booking is only confirmed once payment is made.

• We reserve the right to decline bookings. 

• All single lessons paid for will expire if not used within 6 months from purchase date. All lesson packages will expire if not used within 12 months from purchase date. 

• There is a 48-hour notice period, if cancellation is within these 48 hours, the lesson will be forfeited. ​ ​If you need to cancel or reschedule a lesson, the student must contact Rachel ASAP by either email (info@rachlumbvocaltuition.co.uk) or text / over the phone (07960 610348). If Rachel cancels / reschedules a lesson, we will give as much notice as possible if this unlikely event occurs.

• Please note lessons will start at the time agreed. Please make sure to arrive at lesson time agreed or no earlier than 5 minutes before your scheduled lesson time. This is just to ensure no disruption of another lesson. If you arrive late, your lesson will still end at the scheduled time. We will conclude the lesson approximately 5 minutes before the lesson is scheduled to end. 

• If the student is accompanied by a parent or friend who wishes to speak about the lesson, Parents must join us in the last 5 minutes as we conclude the lesson then questions may be asked.  This time can also be used to write the lesson to recordable media provided by the student or Dropbox / make payments for any future lessons. Parents of under 16’s must make sure they do not arrive late back to lessons. Lessons will finish at scheduled times.

• We do not offer refunds on any lessons (cancelled / not-attended).

• Lessons can be recorded if the student wishes. This recording can be put onto CD, memory stick or uploaded to Dropbox. The student will have to supply CD’s and memory sticks. Lesson recordings will stay on Dropbox for up to 7 days after the lesson and then deleted. We do not store recordings of lessons. 

• Recordings from lessons are to be only used by the student. These are personal lessons to them and not all scales work for everyone. Recordings from lessons are not to be shared or uploaded online.

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• PARKING ENFORCEMENT - It is your responsibility to make sure Visitor’s Passes are shown clearly on your dashboard at all times while you are parking on The Business Works / The Clothworks property. If not displayed, PARKING FINES COULD BE LEVIED. Rach Lumb Vocal Tuition have no control or connection with parking enforcement. Visitors Passes are available to collect from Rach Lumb Vocal Tuition and MUST BE handed back to us, if you wish to discontinue your lessons. 

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These rules may not be applied in exceptional circumstances.

PRIVACY POLICY