TERMS & CONDITIONS ​

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Please note we are not associated with any other North East Singing Teachers.

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• Payments have to be made at least 3 days in advance of lesson to secure your lesson appointment. They can be online by Card, Paypal or BACs transfer OR cash / card  / cheque in person (in advance for a following lesson). Booking is only confirmed once payment is made.

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• If for any reason you have a coupon code, it is your responsibility to apply this before making and confirming payment. Refunds will not be made.

• We reserve the right to decline bookings. 

• All single lessons paid for will expire if not used within 6 months from purchase date. All lesson packages will expire if not used within 12 months from purchase date. 

• There is a 48-hour notice period, if cancellation is within these 48 hours, the lesson will be forfeited. ​ ​If you need to cancel or reschedule a lesson, the student must contact Rachel ASAP by either email (info@rachlumbvocaltuition.co.uk) or text / over the phone (07960 610348). If Rachel cancels / reschedules a lesson, we will give as much notice as possible if this unlikely event occurs.

• Please note lessons will start at the time agreed. Please make sure to arrive at lesson time agreed or no earlier than 5 minutes before your scheduled lesson time. This is just to ensure no disruption of another lesson. We will conclude the lesson approximately 5 minutes before the lesson is scheduled to end.

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• If you arrive late, your lesson will still end at the scheduled time. If you haven't attended within 50% of your lesson time, the lesson will be forfeited.  

• If the student is accompanied by a parent or friend who wishes to speak about the lesson, Parents must join us in the last 5 minutes as we conclude the lesson then questions may be asked.  This time can also be used to write the lesson to recordable media provided by the student or Dropbox / make payments for any future lessons. Parents of under 16’s must make sure they do not arrive late back to lessons. Lessons will finish at scheduled times.

• We do not offer refunds on any lessons (cancelled / not-attended).

• Lessons can be recorded if the student wishes. This recording can be put onto CD, memory stick or uploaded to Dropbox. The student will have to supply CD’s and memory sticks. Lesson recordings will stay on Dropbox for up to 7 days after the lesson and then deleted. We do not store recordings of lessons. 

• Recordings from lessons are to be only used by the student. These are personal lessons to them and not all scales work for everyone. Recordings from lessons are not to be shared or uploaded online.

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These rules may not be applied in exceptional circumstances.

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GIFT VOUCHERS

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Please note - when purchasing a Gift Voucher, we may only have a limited amount of available lesson slots. 

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• Gift voucher is only valid for one use. 

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• Every gift voucher sent out via email can only be printed and used once. We monitor and track what vouchers have been used and also personalise and change each design of gift voucher. 

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• Gift Voucher is not redeemable or refundable for cash equivalent. 

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• Gift Voucher can not be used with any other offers (eg. Recommend a Friend).

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• Lost or stolen Gift Vouchers can not be replaced. 

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• Gift Voucher must be presented at time of Lesson.

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• All single lessons paid for will expire if not used within 6 months from purchase date. All lesson packages (4 and 8) will expire if not used within 12 months from purchase date.

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• Offer for existing students is for limited time. Offer can end without notice.

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Subject to availability.

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RECOMMEND A FRIEND

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If you recommend a friend you will receive 25% off of your next lesson. The friend you recommend will also receive 25% off their first lesson.

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• Only valid for the first lesson after the recommendation.

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• 25% off is lesson credit only, no cash equivalent.

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Offer is for limited time. Offer can end without notice.

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Subject to availability.

PRIVACY POLICY